Course Overview
-
Overview
- Superservice Triage
- Jobs Today
- Role Selection
-
Technicians
- Perform the Technical Inspection
- Technician Basics
- Carry Out the Authorised Work
- Technician Quiz
-
Parts Advisors
- Confirm Pricing and Availability
- Parts Basics
- Prepare for the Authorised Work
- Parts Advisor Quiz
-
Service Advisors
- Create a New Job
- Review and Authorise the Work
- Service Basics
- Manage the Authorised and Deferred Work
- Finalise the Job
- Service Advisor Quiz
-
Conclusion
- Course Completion